Assistance

Track Your Order

Register at IPPOLITA.com to track your orders, for faster checkout and to share your wishlist.
Click here for My Account login page.

Shipping Information

Processing and Delivery Times

Orders received before 2:00 PM Monday through Friday (excludes national holidays) are processed the same day and shipped and delivered Monday thru Friday only. Orders placed after 2:00 PM EST Monday through Friday (excludes national holidays) will be processed the following business day. Orders are not processed, shipped or delivered on weekends or national holidays. Order processing time includes item selection, handling, packaging and shipping. All orders shipped outside the continental United States, Hawaii or Alaska may require additional processing times to confirm your details with your card issuer. All orders billed and/or shipped outside of the continental United States, will be processed by a third-party, International Checkout.

All orders require signature upon delivery.

Complimentary 2-Day Shipping

Complimentary 2-day shipping will automatically be applied during checkout. No code required. Offer applies to shipping on continental U.S., Alaskan and Hawaiian IPPOLITA.com orders only. Does not apply to IPPOLITA in-store purchases or out-of-stock items. Additional charges for shipping to some U.S. territories may apply. If an item is not in stock or can't be shipped in a 2-day time period, an IPPOLITA.com customer service specialist will notify you at the time your order is received. All orders require signature upon delivery.

Overnight Shipping

Orders shipped via Overnight Shipping will be charged a flat rate of $17.

International Shipping

IPPOLITA has partnered with a trusted third-party company, International Checkout, to fulfill orders for international customers. Place the items you wish to purchase in our shopping bag and choose the "International Checkout" button. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer information. Once you place your order, please direct all enquiries to International Checkout at [email protected]

Which countries does International Checkout ship to?

International shipping is currently available WORLDWIDE from IPPOLITA. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

Packaging Details

We individually wrap each item in your order with our signature IPPOLITA packaging. If it's for you or for someone you love, each package will receive a beautiful gift box, polishing cloth, care instructions and a jewelry pouch for safekeeping.

Order Delivery

All packages require a signature upon delivery. Additional charges may accrue if more than one attempt is made for delivery. IPPOLITA does not ship to Post Office Boxes (PO BOXES). Deliveries will only occur Monday - Friday. Orders will not be shipped or delivered on National Holidays.

Exchanges & Returns

Returns and Exchanges are Free

We want you to be delighted with your order. If you are not satisfied we will gladly accept returns and exchanges accompanied by the original receipt for a refund, minus shipping costs, or merchandise credit within 14 days of purchase. If returned between 15 and 30 days, an exchange or merchandise credit will be granted. All refunds will be issued to the original form of payment. N.B. Next Day shipping charge will not be refunded. For cash sales, a mail check will be issued within 14 days of the return. For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt. Deposits on bespoke or special orders are non-refundable and cannot be returned.

International Returns:

Unfortunately, we are unable to offer free shipping on returns and exchanges. Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.

Return Instructions

    • To request a return, log on to ippolita.com and click on My Account tab.
    • Locate the order / item you would like to return under My Orders and select Request a Return. Please indicate the item(s) condition and reason for your return.
    • You will receive emails to update you on the status of your return request
    • Once the request is accepted, you will be able to print the return shipping label and packing slip.
    • Simply log into your account and select Returns. From there, you will be able to print the shipping label and packing slip.
    • Pack all item(s) in their original condition, in protective plastic or tissue paper.
    • Affix the shipping label to to the outside of a sturdy box that is free of markings, and please ensure to include the packing slip with your return or it may delay processing.

Once your return has been administered, please allow up two (2) weeks for processing. A refund will be reflected on your credit card statement within 5 business days.

Returns at our Store

Simply bring the packing slip and credit card you used to place the order to the Madison Avenue Flagship located at 796 Madison Avenue from 10am to 6pm EST Monday through Saturday.
The flagship will gladly accept returns of merchandise purchased for an exchange or store credit within 14 days of the order.

Merchandise must be submitted for return in its original condition and accompanied by the pertinent sales receipt.

Exchanges By Mail

        • Email Client Services at [email protected] or call 1-877-865-5500, indicating the item(s) and your reason for exchanging, and which style you prefer.
        • If the new item exceeds the original total, please include payment information or call Client Services.
        • Pack all the item(s) in their original condition, packaging, protective plastic or tissue paper.
        • Affix the prepaid return label to either the original, or similarly sturdy box.
        • Ensure the box is free of additional labels or text, and secure it and fully seal with shipping tape.

*If the prepaid label is lost, please contact Client Services at [email protected] or call 1-877-865-5500 for further assistance.

Price Adjustments

Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.

Back Orders

Items that are currently out of stock, but are available for back order may take up to 12 weeks to ship.  A customer service representative will contact you with the expected arrival date within two business days of ordering this item.  You will have the option of canceling this order at this time.  You will not be charged until your item is ready to ship.  If an item can not ship in over three business days, the payment and any applicable taxes will be refunded.  A customer service representative will contact you to retrieve your payment information when your order is ready to ship.

FAQs

Q: Which countries does International Checkout ship to?

A: International shipping is currently available WORLDWIDE from IPPOLITA. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

Q: Can I check the status of my international order?

A: To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

Q: Who should I contact with questions about my international order?

A: All enquiries regarding your international order should be directed to International Checkout at: [email protected]
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Q: Do IPPOLITA Bangles come in different sizes?

A: Yes, IPPOLITA bangles do come in different sizes. If you are ordering online and don’t know your bangle size, you can take the measurement yourself. Bangle size is determined by the size of your knuckles and NOT your wrist. To determine your bangle size, simply tuck your thumb into the palm of your hand (as if about to put on a bangle) and using a measuring tape, measure your hand all the way around from knuckle to knuckle. A sizing chart is located at the top of each product page. Compare your measurement to that chart to find your ideal sized bangle.

Q: Will IPPOLITA make pieces in other metals besides gold, sterling silver and IPPOLITA Rosé?

A: Though we try to accommodate a customer’s request, we will only produce our pieces in 18k gold, sterling silver and IPPOLITA rosé.

Q: What credit cards do you accept?

A: We accept the following credit cards:

  • American Express
  • VISA
  • MasterCard
  • Discover

Once the credit card is approved the total dollar amount of the order is allocated to the card. Payment (transfer of funds) does not occur until the order ships. For example, if you order an item on Monday and it does not ship until Thursday of that week, your credit card will be charged on Thursday, the day the item ships out.

Please note if the amount charged exceeds the credit card limit, the order is automatically cancelled.

If you would like to use two credit cards, you may place a phone order and let us know the amount to charge on each credit card.

Q: Do you charge sales tax to my state?

A: Sales tax is currently applied to the majority of shipping addresses within the United States. Individual rates will be reflected during the order checkout process. For additional details please contact [email protected]

Q: Will IPPOLITA have any website sales?

A: Any promotional offers by IPPOLITA will be posted on the website as well as on our Facebook and Twitter pages. We will also send out emails to customers in our database so register to become an IPPOLITA Insider if you're not already. If nothing is listed or sent out then no sales are occurring.

Q: Does IPPOLITA have any retail boutiques?

A: Yes, our first IPPOLITA flagship boutique opened on Madison Avenue in 2012.

796 Madison Avenue (at 67th Street)
New York, New York 10065

Our customers now have a beautiful environment to to experience their favorite jewelry in a unique setting that reinforces the brand’s commitment to craftsmanship, beauty and fashion.

IPPOLITA is also available in fine department stores and luxury jewelry retailers nationwide. Click here to find a location near you.

Care & Repair

PRODUCT CARE

IPPOLITA jewelry has been designed and manufactured to the highest quality standards. Proper care and maintenance will preserve the beauty and shine of your IPPOLITA jewelry. Periodic examination of clasps and settings to ensure a secure fit is recommended. Take care to avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water or the ocean. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals.

Storage

When it is not being worn, always store your jewelry in its original case. If this is impractical, use a suitably lined box or protective pouch. To avoid scratches, each piece of jewelry should be stored separately and bracelets should always be stored flat. Never store your IPPOLITA Silver, Rosé or Notte jewelry in a leather pouch or bag. To avoid accelerated tarnishing always store your IPPOLITA Silver, Rosé and Notte jewelry in the special pouches provided.

18k Gold

Most gold jewelry can be safely cleaned with a non-abrasive jewelry cleaner. Always rinse completely and blot dry with a chamois cloth. Never use creamy jewelry cleaners on gold as they may containing harsh abrasives that will scratch the surface of the jewelry

Silver

Exposure to air, dust or other elements, particularly those containing sulfur, may cause sterling silver to tarnish more rapidly. There are a number of non-abrasive polishes on the market specifically designed to remove tarnish. Always read the warning label and take care when using polishes on jewelry containing gemstones. Never store your IPPOLITA Silver jewelry in a leather pouch or bag.

IPPOLITA Rosé

Our IPPOLITA Rosé jewelry is produced with .925 Sterling Silver and is electroplated with gold and rose gold to bring about its beautiful color. IPPOLITA Rosé jewelry has been specially treated to resist tarnish by use of an additional clear protective coating. The clear protective coating also adds durability against normal wear and tear. To clean Rosé jewelry, immerse it in a lukewarm diluted solution of mild, liquid (non-ammoniated) dishwashing detergent, rinse completely with clean lukewarm water and then blot dry using a chamois cloth. Do not rub. Never use silver polish or tarnish removers on IPPOLITA Rosé silver jewelry as you may damage the finish.

Gemstones

Special attention should be paid to IPPOLITA gemstone jewelry. Avoid extreme temperature changes and contact with household chemicals. Never expose stones to hot solutions, abrasive cleaners or ultrasonic cleaners. With the exception of pearls, which require special care, gemstones may be cleaned with a non-abrasive jewelry cleaner.

IPPOLITA turquoise and pearl jewelry require special care to keep the stones looking their best. Never let these stones come in contact with creams, ammoniated liquid, nail polish remover OR chlorinated water (swimming pools, etc.).

Leather

Avoid contact with water or other liquids. If your IPPOLITA leather bracelet becomes soiled, it can be cleaned with saddle soap followed by a treatment of commercial beeswax polish.

Custom Ring Sizes

Ippolita would love to keep all ring sizes in stock for our valued customers so orders ship without a wait. However due to the custom nature of our products, all rings cannot be stocked in all sizes. to check ring size availability, please call us at 1-646-597-4578 or email [email protected]

Repairs

Please accept our deepest apologies if any of our products need repair. Please contact the repairs department at [email protected] or call 1-877-865-5500 to arrange any repairs. All repairs are handled on a case-by-case basis. Charges are assessed once the item for repair has been received and evaluated by the IPPOLITA Repair Representative.

If your order arrives broken or in an unacceptable condition, please inform the repairs department immediately. We apologize in advance for any inconvenience if this occurs and there will be no charge for this kind of repair. Please email the repair department at [email protected] or call 1-877-865-5500 to arrange any repairs. Please ship the order back within 15 days to avoid any delays or penalties.