SHIPPING INFORMATION

Processing and Delivery Times


Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. Please allow at least one day for order processing. All orders placed after 3:00 PM (EST) will begin processing the following business day. All orders to be shipped outside the continental United States, Hawaii or Alaska will be held for 10 business days to insure validity.

Free 2-Day Shipping On Any Order


Free standard shipping will automatically be applied during checkout. No code required. Offer applies to standard shipping on continental U.S., Alaskan and Hawaiian IPPOLITA.com orders only. Does not apply to IPPOLITA in-store purchases or out-of-stock items. Additional charges for shipping to some U.S. territories may apply. If you are not satisfied with your order, a return label will be enclosed in your package with postage paid for your convenience.
Orders shipped by this method will be delivered within 2 business days from time of processing. Please allow one business day for order processing. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following Monday.

Overnight Delivery


All orders placed before 11:00 AM EST Monday – Friday will be processed and shipped to arrive the next business day. All orders placed on Saturday, Sunday or on a national holiday will be processed the following Monday. Orders shipped via Overnight Delivery will be charged a flat rate of $35.

International Shipping


All orders to be shipped outside the continental United States, Alaska and Hawaii will be shipped via UPS Worldwide Expedited. Product and shipping prices displayed do not include any applicable duties and taxes. The recipient is responsible for all import duties and taxes that may be levied by local governments; these fees must be paid to release your order from customs upon arrival.  We are unable to advise the amount of these charges and suggest you contact your local postal service for further information. Orders shipped via International Shipping will be charged a flat rate of $65.

Packaging Details


We individually wrap each item in your order with our signature IPPOLITA packaging.  If it's for you or for someone you love, each package will receive a beautiful gift box, polishing cloth, care instructions and a jewelry pouch for safe keeping.

Order Delivery


All packages require a signature upon delivery. Additional charges may accrue if more than one attempt is made for delivery. Ippolita does not ship to Post Office Boxes (PO BOXES). Deliveries will only occur Monday - Friday. Orders will not be shipped or delivered on National Holidays.

Order Status


Register at IPPOLITA.com to track your orders, for faster checkout and to share your wishlist. Click here for My Account Login Page.

RETURNS & EXCHANGES

RETURNS AND EXCHANGES ARE FREE

We want you to be completely happy with your order.  If you are not satisfied we will gladly accept returns and exchanges accompanied by the original receipt for a refund or merchandise credit within 30 days of purchase.  All refunds will be issued to the original form of payment.  For cash sales, a mail check will be issued within 14 days of the return.  For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt.  Custom orders cannot be returned.  Deposits on custom orders are not refundable.

International Orders:  Unfortunately, we are unable to offer free shipping on returns and exchanges.  Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.

Returns By Mail:

  • Fill out the return document in your original package, indicating the item(s) and your reason for return
  • Pack all item(s) in their original condition, in protective plastic or tissue paper
  • Affix the included prepaid shipping label* to either the original, or similarly sturdy box
  • Ensure the box is free of additional labels or text
  • Securely and fully seal with shipping tape


Please allow up to three (3) weeks for processing. Once your return has been processed, please allow 2 to 3 business days for the refund to reflect on your credit card.

Returns At our Store:

  • Simply bring the packing slip and credit card you used when you placed your order to our Madison Ave Boutique located at 796 Madison Avenue from 9am – 6pm Monday through Saturday.
  • IPPOLITA will gladly accept returns of merchandise purchased at IPPOLITA Madison Avenue boutique for an exchange or store credit within 14 days of purchase. Merchandise must be submitted for return in its original condition and accompanied by the pertinent sales receipt. Sized merchandise and special orders can not be exchanged or returned.


Exchanges By Mail:

  • Fill out the return document in your original package, indicating the item(s) and your reason for return
  • Include the name of the replacement/exchange piece and the IPPOLITA# located on the site
  • If the new item exceeds the original total, include payment information
  • Pack all item(s) in their original condition, in protective plastic or tissue paper
  • Affix the included prepaid shipping label* to either the original, or similarly sturdy box
  • Ensure the box is free of additional labels or text
  • Securely and fully seal with shipping tape


*If the prepaid label is lost, please send all packages, postage-paid and insured to:

Seno Inc.
Attn: Returns or Exchanges
259 West 30th Street, 9th Floor
New York, NY 10001