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Customer Care

CONTACT US

Phone Orders and Stylist Inquiries
Email:   stylist@ippolita.com
Phone:  1-888-660-2910 

Back Orders and General Customer Service Inquiries
Email:   customerservice@ippolita.com
Phone:  1-888-468-0888 

IPPOLITA Madison Avenue Flagship
796 Madison Avenue (at 67th Street)
New York, New York 10065

Email:   MadisonStore@ippolita.com
Phone: 646-664-4240

IPPOLITA Sawgrass Boutique
1700 Sawgrass Mills Circle, Suite 3503
Sunrise, Florida 33323

Email:   SawgrassStaff@ippolita.com
Phone: 954-204-0960

Repair Inquiries
Email:   repairs@ippolita.com
Phone:  1-877-865-5500

New Wholesale Accounts
Click here to contact us

Public Relations
Email:   press@ippolita.com

Charities and Marketing
Email:   marketing@ippolita.com

Careers
Email:   careers@ippolita.com

SHIPPING INFORMATION

Processing and Delivery Times

Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. Please allow at least one day for order processing. All orders placed after 3:00 PM (EST) will begin processing the following business day. All orders to be shipped outside the continental United States, Hawaii or Alaska will be held for 10 business days to insure validity.  All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address. All orders require signature upon delivery.

Complimentary 2-Day Shipping

Complimentary 2-day shipping will automatically be applied during checkout. No code required. Offer applies to shipping on continental U.S., Alaskan and Hawaiian IPPOLITA.com orders only. Does not apply to IPPOLITA in-store purchases or out-of-stock items. Additional charges for shipping to some U.S. territories may apply. If an item is not in stock or can't be shipped in a 2-day time period, an IPPOLITA.com customer service specialist will notify you at the time your order is received. All orders require signature upon delivery. All orders require signature upon delivery. 

Overnight Shipping

Orders shipped via Overnight Shipping will be charged a flat rate of $17.

International Shipping

Orders shipped via International Shipping will be charged a flat rate of $65.  All orders to be shipped outside the continental United States, Hawaii or Alaska will be held for 10 business days to insure validity. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address. All orders to be shipped outside the continental United States, Alaska and Hawaii will be shipped via UPS Worldwide Expedited. Product and shipping prices displayed do not include any applicable duties and taxes. The recipient is responsible for all import duties and taxes that may be levied by local governments; these fees must be paid to release your order from customs upon arrival. We are unable to advise the amount of these charges and suggest you contact your local postal service for further information. 

We ship to the following countries:

Australia
Bermuda
British Virgin Islands
Canada
Denmark
France
Germany
Greece
Guam
Ireland
Italy
Japan
Mexico
Netherlands
New Zealand
Norway
Puerto Rico
Singapore
South Korea
Spain
Sweden
Switzerland
Taiwan
United Kingdom
United States Minor Outlying Islands
United States of America
US Virgin Islands

Packaging Details

We individually wrap each item in your order with our signature IPPOLITA packaging.  If it's for you or for someone you love, each package will receive a beautiful gift box, polishing cloth, care instructions and a jewelry pouch for safe keeping.

Order Delivery

All packages require a signature upon delivery. Additional charges may accrue if more than one attempt is made for delivery. IPPOLITA does not ship to Post Office Boxes (PO BOXES). Deliveries will only occur Monday - Friday. Orders will not be shipped or delivered on National Holidays.

Order Status

Register at IPPOLITA.com to track your orders, for faster checkout and to share your wishlist. Click here for My Account Login Page.

RETURNS & EXCHANGES

Returns and Exchanges Are Free

We want you to be completely happy with your order.  If you are not satisfied we will gladly accept returns and exchanges accompanied by the original receipt for a refund or merchandise credit within 14 days of purchase. If returned between 15 and 30 days, an exchange or merchandise credit will be granted.  All refunds will be issued to the original form of payment.  For cash sales, a mail check will be issued within 14 days of the return.  For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt.  Custom orders cannot be returned.  Deposits on custom orders are not refundable.

International Orders:  Unfortunately, we are unable to offer free shipping on returns and exchanges.  Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.

Returns By Mail:

  • Fill out the return document in your original package, indicating the item(s) and your reason for return
  • Pack all item(s) in their original condition, in protective plastic or tissue paper
  • Affix the included prepaid shipping label* to either the original, or similarly sturdy box
  • Ensure the box is free of additional labels or text
  • Securely and fully seal with shipping tape

Please allow up to three (3) weeks for processing. Once your return has been processed, please allow 2 to 3 business days for the refund to reflect on your credit card.

Returns At our Store:

  • Simply bring the packing slip and credit card you used when you placed your order to our Madison Avenue Flagship located at 796 Madison Avenue from 10am – 6pm Monday through Saturday.
  • IPPOLITA will gladly accept returns of merchandise purchased at IPPOLITA Madison Avenue Flagship for an exchange or store credit within 14 days of purchase. Merchandise must be submitted for return in its original condition and accompanied by the pertinent sales receipt. Sized merchandise and special orders can not be exchanged or returned.

Exchanges By Mail:

  • Fill out the return document in your original package, indicating the item(s) and your reason for return
  • Include the name of the replacement/exchange piece and the IPPOLITA# located on the site
  • If the new item exceeds the original total, include payment information
  • Pack all item(s) in their original condition, in protective plastic or tissue paper
  • Affix the included prepaid shipping label* to either the original, or similarly sturdy box
  • Ensure the box is free of additional labels or text
  • Securely and fully seal with shipping tape 

*If the prepaid label is lost, please contact Customer Service for further assistance.



PRICE ADJUSTMENTS

Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.

BACK ORDERS  

Items that are currently out of stock, but are available for back order may take up to 12 weeks to ship.  A customer service representative will contact you with the expected arrival date within two business days of ordering this item.  You will have the option of canceling this order at this time.  You will not be charged until your item is ready to ship.  If an item can not ship in over three business days, the payment and any applicable taxes will be refunded.  A customer service representative will contact you to retrieve your payment information when your order is ready to ship.

CREDIT CARD USES

IPPOLITA.com accepts the following credit cards:

American Express
VISA
Mastercard
Discover

Once the credit card is approved the total dollar amount of the order is allocated to the card.   Payment (transfer of funds) does not occur until the order ships.  For example, if you order an item on Monday and it does not ship until Thursday of that week, your credit card will be charged on Thursday, the day the item ships out.  Please note if the amount charged exceeds the credit card limit, the order is automatically cancelled.  

If you would like to use two credit cards, you may place a phone order and let us know the amount to charge on each credit card.

SALES TAX

Sales tax is currently applied to the majority of shipping addresses within the United States. Individual rates will be reflected during the order checkout process. For additional details please contact customerservice@ippolita.com .

ORDER STATUS

Register at IPPOLITA.com to track your orders, for faster checkout and to share your wishlist. Click here for My Account Login Page.

PRODUCT CARE

IPPOLITA jewelry has been designed and manufactured to the highest quality standards. Proper care and maintenance will preserve the beauty and shine of your IPPOLITA jewelry. Periodic examination of clasps and settings to ensure a secure fit is recommended.  Take care to avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water or the ocean. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals.

STORAGE
When it is not being worn, always store your jewelry in its original case. If this is impractical, use a suitably lined box or protective pouch. To avoid scratches, each piece of jewelry should be stored separately and bracelets should always be stored flat.  Never store your IPPOLITA Silver, Rosé or Notte jewelry in a leather pouch or bag.  To avoid accelerated tarnishing always store your IPPOLITA Silver, Rosé and Notte jewelry in the special pouches provided.

18K GOLD
Most gold jewelry can be safely cleaned with a non-abrasive jewelry cleaner.  Always rinse completely and blot dry with a chamois cloth.  Never use creamy jewelry cleaners on gold as they may containing harsh abrasives that will scratch the surface of the jewelry

SILVER
Exposure to air, dust or other elements, particularly those containing sulfur, may cause sterling silver to tarnish more rapidly.  There are a number of non-abrasive polishes on the market specifically designed to remove tarnish.  Always read the warning label and take care when using polishes on jewelry containing gemstones.  Never store your IPPOLITA Silver jewelry in a leather pouch or bag.

ROSÉ
Our IPPOLITA Rosé jewelry is produced with IPPOLITA .925 Sterling Silver and is electroplated with Gold and Rose Gold to bring about its beautiful color. IPPOLITA Rosé jewelry has been specially treated to resist tarnish by use of an additional clear protective coating. The clear protective coating also adds durability against normal wear and tear. To clean Rosé jewelry, immerse it in a lukewarm diluted solution of mild, liquid (non-ammoniated) dishwashing detergent, rinse completely with clean lukewarm water and then blot dry using a chamois cloth. Do not rub. Never use silver polish or tarnish removers on IPPOLITA Rosé silver jewelry as you may damage the finish.

GEMSTONES
Special attention should be paid to IPPOLITA gemstone jewelry.  Avoid extreme temperature changes and contact with household chemicals.  Never expose stones to hot solutions, abrasive cleaners or ultrasonic cleaners.  With the exception of pearls, which require special care, gemstones may be cleaned with a non-abrasive jewelry cleaner.

IPPOLITA Turquoise and Pearl Jewelry require special care to keep the stones looking their best.  Never let these stones come in contact with creams, ammoniated liquid, nail polish remover OR chlorinated water (swimming pools, etc.).

LEATHER
Avoid contact with water or other liquids.  If your IPPOLITA leather bracelet becomes soiled, it can be cleaned with saddle soap followed by a treatment of commercial beeswax polish.

CUSTOM RING SIZES

IPPOLITA would love to keep all ring sizes in stock for our valued customers so orders ship without a wait.  However due to the custom nature of our products, all rings cannot be stocked in all sizes. To check ring size availability, please call us at 1-877-865-5500 or email stylist@ippolita.com .

REPAIRS

Please accept our deepest apologies if any of our products need repair.  Please email the repair department at  repairs@ippolita.com   or call 1-877-865-5500 to arrange any repairs.  All repairs are handled on a case by case basis.  Charges are assessed once the item for repair has been received and evaluated by the IPPOLITA Repair Representative.

If an order arrives broken or in an unacceptable condition, please inform us immediately.   We apologize for the inconvenience if this occurs and there will be no charge for this kind of repair.  Please email the repair department at  repairs@ippolita.com  or call 1-877-865-5500 to arrange any repairs.  Please ship the order back within 15 days to avoid any delays or penalties.

F.A.Q.

Q: Do IPPOLITA Bangles come in different sizes?

A: Yes, IPPOLITA bangles do come in different sizes.  If you are ordering online and don’t know your bangle size, you can take the measurement yourself.   Bangle size is determined by the size of your hand and NOT your writst.  To determine your bangle size, simply tuck your thumb into the palm of your hand (as if about to put on a bangle) and using a measuring tape, measure your hand all the way around the set of knuckles closest to your wrist, from knuckle to knuckle.  A sizing chart is located at the top of each product page.  Compare your measurement to that chart to find your ideal sized bangle.

Q: Will IPPOLITA make pieces in other metals besides Gold, Sterling Silver and IPPOLITA Rosé?

A: Though we try to accommodate a customer’s request, we will only produce our pieces in 18k Gold, Sterling Silver and IPPOLITA Rosé. 

Q: Will rings be made in IPPOLITA Rosé?

A:  As of now rings are only available in Gold and Sterling Silver.   We have done IPPOLITA Rosé rings in the past but prefer to make in the other two metals.   No special orders will be taken for rings in IPPOLITA Rosé.

Q: Will IPPOLITA have any website sales?

A:  Any promotional offers by IPPOLITA will be posted on the website as well as on our Facebook and Twitter pages.   We will also send out emails to customers in our database so register to become an IPPOLITA Insider if you're not already. If nothing is listed or sent out then no sales are occurring.

Q: Does IPPOLITA have any retail boutiques?

A: Yes, we are pleased to announce the recent opening of our first IPPOLITA boutique on Madison Avenue.

796 Madison Avenue (at 67th Street)
New York, New York 10065

Our customers now have a beautiful environment to to experience their favorite jewelry in a unique setting that reinforces the brand’s commitment to craftsmanship, beauty and fashion.

IPPOLITA is also available in fine department stores and luxury jewelry retailers nationwide. Click here to find a location near you.