Shipping Confirmation
Confirmation of your order will be sent via email to the address provided.
Delivery & Processing Charges
Delivery & Processing Charges include all charges for internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including future delivery dates and customized packaging, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift box, gift wrap and monogramming. Shipments and deliveries occur only on weekdays.
Express Delivery
Your order should arrive next business day after shipping if ordered by 3:00 PM (EST). Please note overnight orders placed Friday after 3:00 PM (EST) or Saturday/Sunday will be processed Monday and should arrive the next business day after shipping. A signature will be required and additional charges may be assessed if more than one attempt is made for delivery.
Delivery to international destinations
Please contact us at 1-877-865-5500 for all international orders
Delivery to post office boxes
We do not ship to Post Office Boxes (PO BOXES).

Returns & Exchanges

We strive to achieve total customer satisfaction, and practice extreme care when handling each individual shopping experience

We want you to be completely happy with your order. Ippolita will accept all returns shipped back to us within 15 business days. Please email our customer service department at CustServe@ippolita.com or call us to arrange any returns at 1-877-865-5500. Your credit card will be reimbursed for the total amount, minus the cost of shipping & handling. Returns will appear on customer's credit card up to two days after receipt of return package.

On the front of your packing slip (enclosed with your purchase), note the reason for return. Enclose your packing slip with the item and ship, prepaid and insured, to:

IPPOLITA
Attn: Returns & Exchanges
259 West 30th Street, 10th Floor
New York, NY 10001

Price Adjustments

Prices are subject to change. Please check our website regularly as these price changes will be reflected on our shopping page.

Order Cancellation

You may cancel any order without penalty prior to shipment. If order has been in production for longer than 2 weeks, customer is subject to penalty. If customer chooses to cancel order after receipt of package, shipping and handling will not be reimbursed.

NON-REGISTERED CUSTOMERS, please call toll-free 1.877.865-5500 to determine order status; to cancel it, please have your order number ready.

Your Online Account

Register with IPPOLITA for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status.

Please click here to go to My Account Login Page

Credit Card Use

IPPOLITA.com accepts the following credit cards:
American Express
VISA
MasterCard
Discover

The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Sales Tax

Sales tax is applied only to those shipping address' that are located within New York State.

Order Status & History

We will send updates regarding the status of your order, including when your item(s) ship, to the e-mail address you provided when ordering.

Your previous orders can be found by logging into your account and clicking on the "My Orders" button

Repairs

Repairs are handled individually and will be done at customers expense.

If shipment arrives broken or in an unacceptable condition, customer will be required to return item immediately, and will not be charged for the repair. Please email our customer service department at CustServe@ippolita.com or call us to arrange any repairs at 1-877-865-5500.

If customer fails to return the item within 15 business days, penalties will apply.

Product Information
Ippolita Rosé is manufactured using a process whereby 18k rose gold is plated over sterling silver. In addition, Ippolita applies a state of the art clear, protective electrodeposited coating to the 18k rose gold. As with most plating. some wearing away of the 18k rose gold plate may occur over time. The length of time it takes for such wearing away, if any, to occur, will vary depending on several factors, including (i) how much contact the piece has with a rubbing surface; (ii) how often the piece is worn; and (iii) the manner in which the piece is cared for by the customer, including avoiding contact with or exposure to certain caustic or abrasive materials, many of which may be found common consumer products.

Ippolita warrants to the original consumer purchasing a piece of Ippolita Rosé jewelry (the “Product”) from an authorized Ippolita retailer (a “Retailer”) that the Product will be free of defects in workmanship and materials for a period of twelve (12) months following such date of purchase.

IPPOLITA MAKES NO OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This Limited Warranty does not apply to misuse or abuse of the Product.

To obtain warranty service during the warranty period under this Limited Warranty, please contact Ippolita’s Customer Service Department and request a warranty claim form. The Product, together with the completed warranty claim form and copy of the original receipt for the Product, should be sent to Ippolita at the following address using a service that provides proof of delivery and insured for the value of the Product: Ippolita, Attn: Rose Warranty Service, 259 West 30th Street, 10th Floor, New York, NY 10001. Following inspection of the Product and confirmation that the Product qualifies for warranty service, Ippolita will repair or replace the Product. If such inspection reveals that the Product does not qualify for warranty service, Ippolita reserves the right to deny warranty coverage and so notify the customer. Under such circumstances the customer may elect to request repair of the Product at the customer’s expense.

This is the only warranty or representation that Ippolita is making regarding the Product, and the sole basis for liability respecting quality, performance, defects, repair or replacement of the Product.

Custom Ring Sizes

Due to the custom nature of our products, all rings are not stocked in all sizes.

Please contact CustServ@ippolita.com to check availability of ring sizes.